Online Ordering Setup
How to enable pickup, dine-in, and delivery ordering — and how to manage incoming orders from your dashboard.
In this article
How It Works
Customers visit your public ordering page at wehanda.com/restaurant/[your-slug]. They browse your menu, choose an order type, customize their items, and place an order. You receive a real-time notification in your dashboard and can then accept, prepare, mark ready, and complete the order.
There is no app to download. No third-party tablet. Everything is managed from your Wehanda dashboard or a browser.
Enabling Ordering Options
Go to Dashboard → Setup → Ordering Options (sidebar on the right).
You will see four toggles:
Online Ordering — the master switch. When off, your ordering page shows a "We're not taking orders right now" message. Use this during kitchen closures or system maintenance.
Pickup — customers order ahead and come to collect. This is the most common starting point.
Dine-In — customers seated at your restaurant can scan a QR code or visit your page to order from their table.
Delivery — customers order for delivery to their address. Wehanda collects the order and delivery address; your team handles the delivery. Consider enabling this only if you have reliable delivery staff.
You can enable multiple order types simultaneously. Many restaurants run Pickup and Dine-In together.
Your Public Ordering URL
Your ordering page URL is: wehanda.com/restaurant/[your-slug]
Your slug is set in Setup → Basic Information. It auto-generates from your restaurant name and can be edited once.
Where to share this link:
- Google Business Profile — add it as your "Online Ordering" link
- Instagram and Facebook bio links
- In-store QR codes (use a free QR generator like qr-code-generator.com)
- Your existing restaurant website
- Email newsletters
- Receipts and takeout bags
The more places this link appears, the more orders you will receive.
Managing Incoming Orders
When a customer places an order, you will see it in Dashboard → Orders and receive an alert sound (if configured in Setup).
Order statuses:
- New — just placed, waiting for you to accept
- Accepted — you acknowledged the order, kitchen is aware
- Preparing — kitchen is actively making the order
- Ready — order is ready for pickup or dine-in service
- Completed — order fulfilled, customer received it
- Cancelled — order cancelled (by you or the customer)
Click any order to view the full details including items, modifiers, customer contact info, and notes.
Use the status buttons to move orders through the workflow. Customers can see the current status on their side.
Tax and Fees
Set your sales tax rate in Dashboard → Setup → Pricing (Tax Rate %). This percentage is calculated on the order subtotal and shown to the customer at checkout.
Enter your local tax rate — for example, 8.875 for 8.875%. Enter 0 if your restaurant does not charge sales tax.
If you want to add service or convenience fees, contact support@simplidone.com — this can be configured on request.
Payment Methods
By default, orders are paid in cash — the customer pays at pickup or when the delivery arrives.
To accept card payments online, connect either Stripe or Square in Setup → Online Payments:
- Stripe — simple OAuth connect. Customers pay by card at checkout; funds go to your Stripe account.
- Square — connect with your Application ID and access token. Customers pay by card via Square, AND every order (cash or card) automatically pushes to your Square POS terminal.
See the Accepting Online Payments article for Stripe setup. See Square Payments & POS Integration for Square setup including POS order push.
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If you need more help, email support@simplidone.com