Online Ordering Setup
How to enable pickup, dine-in, and delivery ordering — plus order-ahead scheduling and managing incoming orders from your dashboard.
In this article
How It Works
Customers visit your public ordering page at wehanda.com/restaurant/[your-slug]. They browse your menu, choose an order type, customize their items, and place an order. You receive a real-time notification in your dashboard and can then accept, prepare, mark ready, and complete the order.
There is no app to download. No third-party tablet. Everything is managed from your Wehanda dashboard or a browser.
Enabling Ordering Options
Go to Dashboard → Setup → Ordering Options (sidebar on the right).
You will see four toggles:
Online Ordering — the master switch. When off, your ordering page shows a "We're not taking orders right now" message. Use this during kitchen closures or system maintenance.
Pickup — customers order ahead and come to collect. This is the most common starting point.
Dine-In — customers seated at your restaurant can scan a QR code or visit your page to order from their table.
Delivery — customers order for delivery to their address. You do NOT need your own drivers: when a customer enters their address at checkout, they see a live delivery quote, pay the delivery fee, and a courier from the DoorDash or Uber network is dispatched automatically — always at the cheapest available rate. Delivery requires a connected Stripe account (the courier charge depends on the card payment). See the Delivery Without Drivers article for full setup.
You can enable multiple order types simultaneously. Many restaurants run Pickup and Dine-In together.
Your Public Ordering URL
Your ordering page URL is: wehanda.com/restaurant/[your-slug]
Your slug is set in Setup → Basic Information. It auto-generates from your restaurant name and can be edited once.
Where to share this link:
- Google Business Profile — add it as your "Online Ordering" link
- Instagram and Facebook bio links
- In-store QR codes (use a free QR generator like qr-code-generator.com)
- Your existing restaurant website
- Email newsletters
- Receipts and takeout bags
The more places this link appears, the more orders you will receive.
Managing Incoming Orders
When a customer places an order, you will see it in Dashboard → Orders and receive an alert sound (if configured in Setup).
Order statuses:
- New — just placed, waiting for you to accept
- Accepted — you acknowledged the order, kitchen is aware
- Preparing — kitchen is actively making the order
- Ready — order is ready for pickup or dine-in service
- Completed — order fulfilled, customer received it
- Cancelled — order cancelled (by you or the customer)
Click any order to view the full details including items, modifiers, customer contact info, and notes.
Use the status buttons to move orders through the workflow. Customers can see the current status on their side.
Each order card also shows a payment badge (💵 Cash due / ✓ Paid) so you know at a glance whether money still needs to be collected — see the Accepting Online Payments article for details on payments and refunds.
Customers can track their order too: after checkout, the confirmation screen gives them a "Track your order" link — a live status page that updates as you move the order from Accepted to Preparing to Ready. For delivery orders it also links to the courier's live tracking. Keeping statuses up to date keeps customers informed (and stops the "is my food ready?" phone calls).
Order Ahead — Taking Orders While You Are Closed
When your restaurant is closed, customers no longer hit a dead end. Instead of "ordering unavailable," your page shows "Closed now — order ahead!" and lets them schedule a pickup for when you're open — the same way DoorDash handles it.
How it works for the customer:
- They browse your menu and check out as usual while you're closed.
- At checkout they pick a pickup time from a list of slots — starting at your opening time plus your prep time, in 15-minute steps, up to 7 days ahead.
- They see "🍳 Ready around [time]" and get an "Order Scheduled!" confirmation.
How you'll never miss one — three layers:
- At placement you get a push notification marked ⏰ with the scheduled ready time.
- On the Orders page a pinned amber "Scheduled ahead" strip shows every upcoming scheduled order with a live countdown — it turns red when an order is due within 45 minutes. Scheduled orders also carry a ⏰ badge on their cards.
- At cooking time (scheduled time minus your prep time, minus a 10-minute buffer) you get a second, urgent 🔥 push notification AND a backup email saying it's time to start the order.
Requirements: Pickup must be enabled and your operating hours must be set in Setup — the available slots are calculated from your hours and your prep-time setting. Scheduled orders are pickup-only (delivery and dine-in require the restaurant to be open).
Order ahead is on by default. If you'd prefer to turn it off for your restaurant, contact support@simplidone.com.
Tax and Fees
Set your sales tax rate in Dashboard → Setup → Pricing (Tax Rate %). This percentage is calculated on the order subtotal and shown to the customer at checkout.
Enter your local tax rate — for example, 8.875 for 8.875%. Enter 0 if your restaurant does not charge sales tax.
If you want to add service or convenience fees, contact support@simplidone.com — this can be configured on request.
Payment Methods
By default, orders are paid in cash — the customer pays at pickup or when the delivery arrives.
To accept card payments online, connect either Stripe or Square in Setup → Online Payments:
- Stripe — simple OAuth connect. Customers pay by card at checkout; funds go to your Stripe account.
- Square — connect with your Application ID and access token. Customers pay by card via Square, AND every order (cash or card) automatically pushes to your Square POS terminal.
See the Accepting Online Payments article for Stripe setup. See Square Payments & POS Integration for Square setup including POS order push.
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If you need more help, email support@simplidone.com